work Work Work
I’ve spent quite a lot of time working in customer service. From waitress to Junior Flight Attendant to researcher’s assistant to cultural mediator at a museum, my work has always been centered around people and meeting their needs.
Browse at leisure or check out my interactive CV in Figma!
UX Researcher
Hope Tech May 2023 - ongoing
Moving on from doing accessibility work on the side to working directly with disabled people. I joined Hope Tech as UX Researcher to support the development of their latest assistive tech device, the Sixth Sense.
My research is focused on blind, visually impaired and partially sighted people. Together with Hilfsgemeinschaft der Blinden und Sehschwachen Österreichs, I recruit participants for interviews and user trials. The outcomes of these conversations are valuable insights for our product and development teams in the UK and Australia.
UX/Ui Designer
A1 Telekom AustriaFeb 2022 - April 2023
My first corporate position as a full-time UX/UI designer was a head-on dive into responsibility for the online experience of business customers.
Right from the start, I have been involved in our in-house user testing program. On a monthly basis, usability tests are organized and carried out with up to 6 participants. Whenever my calendar allows it, I help with the selection of participants, recruitment, and protocol. That is unless I have any designs of my own I want to test, which requires more time for preparation of prototype and interview guidelines.
Accessibility is what got me interested in UX in the first place and it remains a topic near and dear to my heart. At A1, I got the chance to talk more about my passion and expand my knowledge on it through working on the internal accessibility guidelines and participating in diversity strategy. Through identifying common grounds and minimum requirements, we aim to establish a minimum of WCAG AA on the whole website. Although we would love to go for AAA straight away, it’s a long process of re-working existing content and code, which has to start with promoting awareness and sharing knowledge about best-practices and resources with designers, developers, editors and software testers.
cultural mediator
House of Music ViennaNov 2019 - Jan 2022
My work at the museum was the solution to bad design.
I worked directly with visitors, explaining the museum’s interactive concept and exhibition layout. But every so often, the self-explanatory tour was not quite clear to visitors. That’s where I would step in. But I didn’t want to rob visitors of that joyous feeling of epiphany when they figured out how an exhibit works. So I kept to indications, small adjustments of their hand positions to trigger the exhibit’s sensor, omitting what would happen to preserve the surprise.
But besides dropping hints on how to get the most out of a museum visit, I also worked on the Japanese online guide. During the first lockdown, the museum went through major renovations, and of course, the online guide needed to be updated with all the new & fun stuff!
As a reference, please seek out Mag. Elisabeth Albrecht elisabeth.albrecht@hdm.at
researcher’s assistant
The University of Vienna, department of East Asian StudiesNov 2019 - Jul 2020
At the Department of East Asian Studies, the main task of my internship consisted of summarizing reports, in order to present the core information in an easy to comprehend and visually pleasing layout, both in word and excel documents.
The documents are now available for students as part of the compulsory course 'Praktikumsbegleitung' and I have received positive feedback from my junior students.
For reference, please contact Antonia Miserka, BA MA antonia.miserka@univie.ac.at
junior flight attendant
NIKI airlineFeb - Sep 2017
After passing the eligibility exam, I received industry-standard flight attendant training concerning flight safety and customer service. Through NIKI's student program, I was part of the active cabin crew for 3 months during high season.